You only need to file emails/documents in relation to contractual and administrative aspects of a task or research project.
Data gathered during the actual research process does not need to be filed in Workzone.
When a member of administrative staff has helped you create a case, you are responsible for ensuring that all relevant documents and correspondence are filed in Workzone. This could be emails, documents and subsequent notes from conversations or other correspondence (if any) in relation to the case in question. It is possible to file directly from your mailbox.
At the AU website on Workzone, you will find guides for the different features in Workzone.
You can find a list of the most common types of cases at the department as well as suggestions for selecting a case group here: